IT Services for Government
A resident shouldn’t be turned away because the permitting system is down again.
Public Service That Doesn't Wait on IT
A budget cycle locks in what gets replaced this year, but the server due for retirement three years ago still runs the system residents use every day. When it slows or fails, the line at the counter gets longer. That’s the gap the right MSP is supposed to close.
Total Business Systems has provided IT services for government offices and other organizations across Jacksonville since 1991. Jacksonville’s 1968 consolidation with Duval County created one of only ten consolidated city-county governments in the country, and that scale means more networked buildings, departments, and legacy systems than a typical single-city agency runs, often on a budget that didn’t grow to match. We monitor, secure, and maintain the systems your agency runs on, so staff can serve residents instead of restarting a frozen workstation.
How Can We Help?
What Your Agency Gets With Our IT Services
- 24/7 monitoring built to catch issues before public-facing systems go down.
- A 2-hour response SLA for critical outages, 4-hour for major disruptions.
- Email security designed to catch phishing before it reaches staff.
- Cloud support built around Microsoft 365 and cloud infrastructure.
- Backup and recovery built for records your agency is required to keep.
- One point of contact for IT, phones, and physical security systems.
How We Support Government Offices
Every public agency runs on systems residents and staff depend on daily. Our process: assess first, monitor constantly, respond fast, and plan around your budget cycle.
Initial Assessment
We map every system your agency depends on, from permitting software to networked devices, so we know what's critical.
Proactive Monitoring
Once we know your systems, we watch them around the clock, so a failing server or slow connection gets caught before your team in Jacksonville notices it.
Fast Response
When something needs attention, our help desk responds inside a documented SLA, not a best-effort guess, so staff get back to residents quickly.
Budget-Cycle Planning
Beyond daily support, we review your technology against your fiscal year, so upgrades and compliance needs get planned instead of squeezed in at year end.
When Agency Technology Falls Behind
A permitting system that lags at the counter creates a line of residents and a clerk apologizing for delays a budget meeting caused. A server that hasn’t been patched in months becomes the reason a routine phishing email turns into the kind of incident local governments are named in the news for: Lake City, Florida, paid $485,000 in bitcoin after a 2019 ransomware attack took down its email and phone systems for weeks.
Over a few quarters, these small frictions compound: staff lose confidence in daily systems, records requests take longer to fulfill, and the office spends more time managing technology problems than serving the public.
Security-First IT, Built for the Public Sector
Public agencies don’t choose an IT company to buy hardware. They choose one to make technology disappear into the background of a busy office. Total Business Systems has worked from that belief since 1991: prevention protects public services better than reacting after something breaks. Our security team holds CISSP and CEH certifications, and we’re a Microsoft Certified Cloud Partner. We start every relationship with a full assessment of your current setup, then build a support plan around your agency’s budget and mission. The result is a team that spends its day supporting residents instead of waiting on a help desk.
Our Managed IT Services.
A ticket sits in an inbox while the front counter keeps helping residents on a system that keeps timing out. By the end of the week, that one slow login has turned into a records backlog, frustrated staff, and a growing list of small problems nobody has time to fix.
Our managed IT services take that list off your plate. We monitor, secure, and maintain the systems your agency runs on every day, so your team deals with residents, not passwords.
24/7 Monitoring & Maintenance
Good IT services for government work quietly in the background. Too many offices only learn about a failing server when the counter can't process a request. We watch your systems around the clock, so issues get caught before your team in Jacksonville notices them.
- Continuous monitoring across servers, workstations, and devices.
- Automated alerts that flag problems before downtime hits.
- Maintenance scheduled around your office hours, not ours.
- Monthly checks that keep small issues small.
Help Desk & Remote Support
A staff member with a login problem should get an answer, not a hold queue. Waiting on IT during office hours slows the whole counter behind it. Our help desk responds inside a documented SLA, so your team gets back to residents fast.
- A 2-hour response SLA for critical outages.
- A 4-hour response SLA for major disruptions.
- Remote support that resolves most issues without a site visit.
- On-site technicians for offices across the Jacksonville area.
Threat Protection & Security Assessments
Public data deserves more than a firewall and a hope. Most offices don't know their security gaps until an assessment, an audit, or an incident finds them. Our cybersecurity approach starts with knowing where you're exposed, backed by a CISSP and CEH certified team. Government agencies logged 374 confirmed and claimed ransomware attacks in 2025, a 27% increase over 2024, and we build our protection around that reality rather than treat it as a rare event.
- Security assessments that surface gaps before they're exploited.
- Layered protection across endpoints, networks, and cloud accounts.
- Guidance that supports your agency's security policies.
- A security team built on real certifications.
Email Security
A phishing email shouldn't be the reason an office has a bad month. Government inboxes are a documented target, part of the same surge behind 2025's rise in confirmed government ransomware attacks, and one convincing message is often enough to reach sensitive records. We filter, monitor, and train around email risk so staff can trust what lands in their inbox.
- Advanced filtering that catches phishing before staff see it.
- Monitoring for suspicious sign-in and forwarding activity.
- Encryption support for messages carrying sensitive information.
- Staff guidance that builds a real first line of defense.
Backup & Disaster Recovery
Public records should survive a hardware failure, a storm, or a bad afternoon. An office that loses even a day of records loses permits, filings, and public trust along with it. We build backup and disaster recovery plans around what your agency runs, tested against Florida's official hurricane season rather than assumed.
- Automated backups staff never have to remember.
- Recovery plans tested for Florida's storm season.
- Documented recovery steps for a fast reset.
- Coverage across records, permitting, and case management systems.
Cloud Services
Staff should work from the front counter, a satellite office, or home without missing a step. Cloud tools that aren't managed well create as many problems as they solve. As a Microsoft Certified Cloud Partner, we manage the Microsoft 365 environment your agency depends on as part of our cloud services.
- Setup and management of Microsoft 365 accounts.
- Secure file sharing built around records confidentiality.
- Cloud backup for records that can't be recreated.
- Support for staff across multiple office locations.
Network Management
Every device on your network, from the front counter PC to networked equipment, should just work. An overloaded or poorly segmented network turns into slow logins and dropped connections at the worst moment. We design networks built for your device count and the sensitivity of your data.
- Network design that accounts for multiple departments and buildings.
- Segmentation that keeps sensitive systems separate.
- Monitoring for slow connections and bandwidth issues.
- Support for wired and wireless networks alike.
Strategic IT Planning
Technology decisions should happen on a plan, not in a panic after the budget's already set. Without a roadmap, agencies make reactive purchases that don't fit together or the fiscal year. Think of it as ongoing IT consulting built into your support: regular planning for upgrades, budget requests, and compliance needs.
- Regular reviews of your technology roadmap and budget cycle.
- Guidance on upgrades before old systems become a liability.
- Planning support as your agency adds staff or locations.
- One point of contact for strategy, not just repairs.
Frequently Asked Questions
It covers the monitoring, security, help desk, and planning services that keep a public agency’s systems reliable and its records protected. We provide this to offices in Jacksonville and the surrounding area, with an emphasis on uptime for public-facing systems.
We can align our backup and retention practices to support your agency’s records policy, including the schedules in Florida’s General Records Schedule for state and local agencies. We aren’t a records-law authority, so we recommend pairing our IT support with your agency’s own legal and compliance guidance. Our security team holds CISSP and CEH certifications.
Yes. We plan upgrades and support agreements around your fiscal year so requests can be budgeted ahead of time instead of handled as emergencies.
Our help desk operates under a documented SLA, two business hours for critical outages and four for major disruptions, so an overnight system issue doesn’t wait until Monday.
Public agencies carry records requirements, public accountability, and less tolerance for downtime on resident-facing systems than a typical office. Our approach reflects that: stronger security defaults, backup plans built around records retention, and support that treats every ticket as something that could affect a resident’s service.
Yes. We support agencies with more than one office or department across the Jacksonville area, with consistent security and monitoring across every site.
It starts with a free IT assessment. We look at what your agency has in place, identify gaps, and build a support plan around your actual needs instead of a generic package.
Get In Touch
If your agency is ready for IT services built around public service instead of constant firefighting, we’d like to talk. As your local IT company, we work with government offices across Jacksonville to keep systems reliable and secure.
Contact us to schedule a free IT assessment. We’ll look at what you have, flag what needs attention, and show you what proactive IT services for government looks like in practice.