Co-Managed IT Services in Jacksonville, FL
Need Help Managing IT? We’ll Shoulder the Burden With You
Your internal IT team is already juggling a lot, keeping systems stable, supporting users, managing updates, handling security concerns, and responding to urgent tickets, all while trying to make progress on important projects. As your organization grows, these demands only increase, making it harder to balance day-to-day needs with strategic initiatives.
More employees mean more devices, access requests, software, and security risks. Even strong in-house IT departments can get stretched thin when routine tasks compete with upgrades, migrations, cybersecurity improvements, and process standardization. This is where Co-Managed IT Services in Jacksonville, FL from Total Business Systems (TBS) can make a real difference.
Our co-managed approach works alongside your IT team, providing extra hands, specialized expertise, and escalation support during peak workloads. With TBS as a trusted partner for Outsourced IT Support in Jacksonville, FL, your department gains the flexibility, tools, and experience to operate more efficiently and confidently without giving up control.
How Can We Help?
A Collaborative IT Partnership Built Around Your Needs
Co-Managed IT Services in Jacksonville, FL are ideal for organizations that already have an internal IT team but need additional support to meet business demands. Instead of outsourcing IT entirely, you maintain oversight and direction while gaining access to a deeper bench of technical expertise.
With TBS, your IT staff can collaborate directly with experienced engineers to:
- Complete projects on time and within scope
- Address complex technical challenges that require specialized skills
- Improve system performance and reliability across the environment
- Implement best practices for infrastructure, security, and operations
We integrate with your workflows and tools, keeping your team in control while filling skill gaps and capacity shortfalls. From short-term projects to ongoing co-managed support, our model scales with your organization.
Empower Your IT Team With Expert Backup and Knowledge Sharing
One of the biggest advantages of co-managed IT is what happens beyond “fixing tickets.” When internal teams work directly with seasoned engineers, knowledge transfer happens naturally, making your team stronger over time. At TBS, we don’t just resolve issues and disappear. We share insights, recommendations, and proven strategies that help your IT department build momentum and maturity.
Your team benefits from:
- Exposure to industry best practices that reduce recurring problems
- Guidance on emerging technologies and security expectations
- Recommendations for optimizing systems, tools, and workflows
- Collaborative decision-making for smarter IT strategy
The result is a healthier IT department. Less burnout. More control. More time for innovation, optimization, and long-term planning instead of constant firefighting.
24/7 Expert Escalation Support for Co-Managed IT
Even the best internal teams hit moments where they need backup. A complex infrastructure issue. A time-sensitive outage. A security concern that can’t wait. Or simply an overload of tickets that stalls everything else. With Co-Managed IT Services in Jacksonville, FL from TBS, your internal staff can escalate issues whenever challenges exceed capacity or expertise.
We’re available 24/7/365, so support is accessible during business hours, after hours, weekends, and holidays.
Your IT department can rely on TBS to:
- Assist with difficult or time-sensitive tickets
- Troubleshoot complex infrastructure or software problems
- Respond quickly to outages or performance issues
- Provide expert-level problem resolution and guidance
Our remote access tools enable our engineers to resolve the majority of service requests remotely, which minimizes downtime and speeds up resolution. When on-site support is required, we coordinate around your schedule to reduce disruption.
Smarter IT Operations With Enterprise-Level Tools
Good IT management isn’t just about effort. It’s also about having the right tools and processes in place. Without strong tooling, internal teams lose time chasing alerts, manually patching systems, and tracking work across scattered systems. As part of our co-managed offering, TBS brings enterprise-grade systems and structured processes that empower both our engineers and your internal IT staff.
These tools support:
- Proactive monitoring and alerting
- Secure remote access and troubleshooting
- Patch management and system update coordination
- Ticket tracking, escalation workflows, and accountability
By leveraging a proven technology stack, your IT team can manage users, devices, and systems more efficiently while maintaining visibility and control. This shared model improves consistency, response times, and documentation across your environment.
Strategic IT Consulting That Supports Smarter Decisions
Co-managed IT shouldn’t be limited to “extra hands.” The real value is that your team gains a strategic partner who helps you make better decisions, avoid costly mistakes, and build an IT environment that scales.
TBS works with IT leadership to evaluate current systems, identify gaps, and plan improvements aligned with business goals.
Our consulting support can include help with:
- Determining the right IT products and solutions for your environment
- Evaluating vendors and technologies with a business-first lens
- Planning infrastructure upgrades, migrations, and modernization projects
- Implementing new systems securely and efficiently
By collaborating closely with your internal team, we help ensure technology investments deliver real value: stronger performance, improved security, and scalable operations without unnecessary complexity or cost.
Flexible Support That Scales With Your Business
No two organizations have the same IT needs. That’s why Co-Managed IT Services in Jacksonville, FL from TBS are designed to be flexible and scalable.
You can rely on us during:
- Periods of rapid growth and onboarding surges
- Large IT projects, upgrades, and system migrations
- Staff shortages, turnover, or extended PTO coverage gaps
- Increased security demands or rising compliance requirements
As your business evolves, our support evolves with you. You get stability, continuity, and peace of mind, without being forced into a one-size-fits-all model.
A Cost-Effective Approach to IT Management
Hiring specialized IT talent is costly, especially for skills you only need occasionally. Co-Managed IT Services in Jacksonville, FL offer a cost-effective alternative by giving you access to experienced professionals without the overhead of additional full-time staff.
With TBS, you gain:
- More predictable support costs
- Access to diverse expertise across infrastructure and security
- Reduced risk of downtime and disruptions
- Improved efficiency across IT operations and ticket resolution
This approach maximizes your IT investment while ensuring critical systems are properly supported.
What Your Business Gains With Co-Managed IT Services From TBS
When you partner with Total Business Systems, you get a collaborative model designed to strengthen performance, resilience, and long-term growth.
With Co-Managed IT Services in Jacksonville, FL, you’ll gain:
A diverse team of experienced IT professionals who follow your internal team’s lead
24/7/365 escalation support delivered through secure remote access
On-site support available when needed and scheduled around operations
Expert consulting to help select, implement, and optimize IT solutions
A scalable, cost-effective way to solve complex IT challenges
Strengthen Your IT Team Without Losing Control
Co-Managed IT Services in Jacksonville, FL give you the best of both worlds: the familiarity and control of an internal IT team, combined with the depth, availability, and specialized expertise of a trusted managed services partner.
With TBS, your IT department gains a reliable extension of its capabilities, ready to assist with projects, resolve complex issues, and provide strategic guidance whenever needed.
Frequently Asked Questions
Co-managed IT is a shared support model where your internal IT team keeps control and leadership, while TBS provides additional expertise, tools, and escalation support to strengthen your overall IT capability.
No. Co-Managed IT Services are designed to support your team, not replace it. Your staff stays in charge, and TBS fills capacity and skill gaps.
TBS can help with escalations, complex troubleshooting, cybersecurity support, infrastructure projects, cloud migrations, patching coordination, monitoring, and strategic consulting, based on what your team needs most.
Yes. Co-Managed IT Services in Jacksonville, FL often include security support like policy guidance, access control improvements, patching strategy, endpoint protection planning, and risk reduction recommendations.
Yes. While many issues can be resolved remotely, TBS can coordinate on-site support in Jacksonville when hands-on work is required.
Get Co-Managed IT Services in Jacksonville
If your internal IT team is overloaded or needs a stronger bench for projects, escalations, and security, Total Business Systems delivers flexible Co-Managed IT and comprehensive IT Services in Jacksonville, FL to support your goals. Our approach strengthens your existing team without taking control away from it.
Reach out today and let us know where your IT team feels the most stretched. We’ll help you build a co-managed support plan that fits your environment, priorities, and long-term strategy.