Need Help Managing IT? We’ll Shoulder the Burden With You
Your internal IT team works hard to keep systems running, users supported, and business operations uninterrupted. However, as your organization grows and technology becomes more complex, even the most capable in-house IT departments can feel stretched thin. Day-to-day support requests, system maintenance, security concerns, and strategic initiatives often compete for limited time and resources.
That’s where Co-Managed IT Services from Total Business Systems make a meaningful difference.
Our co-managed approach is designed to support, not replace, your internal IT staff. We work alongside your team to handle larger initiatives, provide specialized expertise, and step in when workloads spike. With TBS as your trusted IT Support partner, your IT department gains the flexibility, tools, and experience needed to operate more efficiently and confidently.
A Collaborative IT Partnership Built Around Your Needs
Co-Managed IT Services are ideal for organizations that already have an internal IT team but need additional support to meet business demands. Instead of outsourcing IT entirely, you retain control and oversight while gaining access to a broader pool of technical expertise.
With TBS, your IT staff can collaborate directly with our experienced engineers to:
- Complete projects on time and within scope
- Address complex technical challenges
- Improve system performance and reliability
- Implement best practices across infrastructure, security, and operations
We adapt to your workflows, tools, and priorities, following your team’s lead while filling in skill gaps and capacity shortfalls. Whether you need short-term assistance or ongoing support, our co-managed model scales with your organization.
Empower Your IT Team With Expert Backup and Knowledge Sharing
One of the most valuable aspects of co-managed IT is the knowledge transfer that occurs when internal teams work closely with seasoned professionals. At TBS, we don’t just fix issues; we share insights, recommendations, and proven strategies that help your IT department grow stronger over time.
Your team benefits from:
- Exposure to industry best practices
- Guidance on emerging technologies
- Advice on optimizing systems and workflows
- Collaborative decision-making for IT strategy
This partnership allows your internal IT staff to build confidence and expertise while avoiding burnout. Instead of constantly reacting to issues, they can focus more on innovation, optimization, and long-term planning.
24/7 Expert Escalation Support for Co-Managed IT
Even the best IT teams encounter issues that require additional support. With Co-Managed IT Services from TBS, your internal staff can escalate tickets whenever challenges exceed their capacity or expertise.
We are available 24/7/365, ensuring help is always accessible, whether it’s during business hours, after-hours, weekends, or holidays.
Your IT department can rely on TBS to:
- Assist with difficult or time-sensitive tickets
- Troubleshoot complex infrastructure or software issues
- Respond quickly to outages or performance problems
- Provide expert-level problem resolution
Our advanced remote access tools enable our engineers to resolve over 85% of service requests remotely, minimizing downtime and accelerating issue resolution. When on-site support is required, we coordinate with your schedule to ensure minimal disruption to operations.
Smarter IT Operations with Enterprise-Level Tools
Effective IT management depends on having the right tools in place. As part of our co-managed offering, TBS brings enterprise-grade systems and processes that empower both our engineers and your internal IT staff.
These tools support:
- Proactive monitoring and alerting
- Secure remote access and troubleshooting
- Patch management and system updates
- Ticket tracking and escalation workflows
By leveraging our proven technology stack, your IT team can manage users, devices, and systems more efficiently while maintaining visibility and control. This shared approach ensures consistency, accountability, and faster response times across your IT environment.
Strategic IT Consulting That Supports Smarter Decisions
Beyond daily IT support, TBS provides consulting services that help your organization make informed technology decisions. We work with your IT leadership to evaluate current systems, identify gaps, and plan improvements aligned with business goals.
Our consulting services include assistance with:
- Determining the right IT products and solutions
- Evaluating vendors and technologies
- Planning infrastructure upgrades and migrations
- Implementing new systems securely and efficiently
By collaborating with your internal team, we help ensure technology investments deliver real value; improving performance, security, and scalability without unnecessary complexity or cost.
Flexible Support That Scales With Your Business
No two organizations have the same IT needs. That’s why our Co-Managed IT Services are designed to be flexible and scalable. Whether your internal IT team needs occasional backup or ongoing collaboration, TBS adapts to your requirements.
You can rely on us during:
- Periods of rapid growth
- Large IT projects or system migrations
- Staff shortages or turnover
- Increased security or compliance demands
As your business evolves, our support evolves with you; providing stability, continuity, and peace of mind.
A Cost-Effective Approach to IT Management
Hiring and retaining specialized IT talent can be expensive, especially when skills are only needed occasionally. Co-Managed IT Services offer a cost-effective alternative by giving you access to a full team of experienced professionals without the overhead of additional full-time staff.
With TBS, you gain:
- Predictable IT support costs
- Access to diverse technical expertise
- Reduced risk of downtime and disruptions
- Improved efficiency across IT operations
This approach allows your organization to maximize its IT investment while ensuring critical systems are properly supported.
What Your Business Gains With Co-Managed IT Services From TBS
When you partner with Total Business Systems, your organization benefits from a collaborative IT model designed to enhance performance, resilience, and growth.
With Co-Managed IT Services, You’ll Enjoy:
A diverse team of experienced IT professionals who follow your internal team’s lead
24/7/365 IT support delivered instantly through secure remote access tools
On-site IT support available as needed and scheduled around your operations
Expert consulting services to help select, implement, and optimize IT solutions
A scalable, cost-effective solution to complex IT challenges
Strengthen Your IT Team Without Losing Control
Co-Managed IT Services give your organization the best of both worlds: the control and familiarity of an internal IT team, combined with the depth, experience, and availability of a trusted managed services partner.
By working with TBS, your IT department gains a reliable extension of its capabilities, ready to assist with projects, resolve issues, and provide strategic guidance whenever needed.
Reach out to us today to learn how Co-Managed IT Services from Total Business Systems can support your internal IT team and help your business operate more efficiently, securely, and confidently.