VoIP Phone System Solutions, Jacksonville

Increase collaboration and engagement with faster communication

To get ahead of the competition in this digital age, businesses need faster and more advanced communication technology. Whether your company is large or small, branch office or headquarters, single site or multiple offices, TBS has the right VoIP phone system for your business. Our phone systems have been designed to be robust, flexible, reliable, cost-effective, and easily scalable in both size and capability. Since the features are delivered as software unlike proprietary hardware-based phone systems, you are in control with the ability to deploy exactly the features and applications your business requires.
Own The Entire Customer Relationship

Take your phone system to next level

All the features you need in one system.


Everything You Need In One System

Experience seamless communication with anyone, from anywhere, at any time. Simple to use and scalable to meet your demands.


Simple and easy for small offices

$ 13.95 /user/month
  • Included Essential Features
  • Unlimited U.S/Canada Calling
  • Local & toll-free number
  • Shared Lines With Extensions
  • Multilevel Auto Attendance
  • HD voice & HD video

Professional (Most Popular)

Great choice for growing businesses

$ 18.95 /user/month
  • Everything in Essentials, Plus
  • Voice to Text
  • Voicemail to Email
  • SMS Text Messaging
  • Hunt Groups
  • 24/7 Selected Exts Call Recording


Great for those with call center needs

$ 24.95 /user/month
  • Everything in Professional, Plus
  • Mobile & Desktop Apps
  • Business Queues
  • Real-time Analytics
  • Voicemail With Transcription
  • Barge/Monitor/Whisper/Takeover

Features Included
In All Plans

VoIP Phone System

HD Voice

Experience HD voice calling while in office or on the go. Make calls using your new or existing phone hardware. Work from anywhere using our web phone. Just open your preferred browser and connect your headset.

VoIP Phone System

HD Video

Host reliable web meetings with voice or video conferencing through the same system you use to call or chat.

Get the most features for your business without breaking the bank

If you’re looking for an enterprise-grade phone solution minus the hefty price tag and complex installation, you’ve come to the right place. You’ll benefit from large local calling areas, simple service plans, competitive long-distance rates, robust calling features, high-speed data, and other optional services all in one convenient bill. Whether you require business lines, trunks, or ISDN PRI, Total Business Systems has the solution for your business.
VoIP Phone System


Communicate with clients and colleagues on the go. With the mobile app, your “home office” is wherever you need it to be.

Additional Features

With a TBS Cloud Hosted Phone System, you can enjoy these features:​

Hosted Call Center

Deliver an exceptional experience to your customers every time with powerful call center features designed to increase efficiency and productivity.

VoIP Phone System

Give Your Team
Efficiency & Flexibility

Monitor productivity with real-time analytics and scheduled reporting. Real-time insights allow you to pivot when necessary to improve workflow and deliver an exceptional customer experience.

Custom display wallboards on your PC or on a TV monitor for the whole team to see. Track data sets that matter most to your team — whether it be charts, gauges, grids, notes, even IFrames. Share boards with an agent, a team, or the whole call center.

Easy to Use
Intuitive User Portals

At a glance, Supervisors can see how many agents are on a call, how many calls are waiting and dynamically make changes based on current needs. Supervisors also have access to real-time insights, as well as historical data.

Listening and whisper permissions allow you to coach your agents as necessary and barge when you need to jump in and support your agent on a call.

Queue flexibility enables supervisors to strategize how to best utilize their agents. Queues can be set up based on availability or a tiered approach based on agent skill-level. SMS queueing allows your agents to support customers via text. The future is here.

Transparent Access To
All Service Logs

Get access to SIP ladders, packet captures, RTP statistics and other metrics for every call in the system and see for yourself what's going on.

With a TBS Cloud Hosted Phone System, you can enjoy these features:​

Phone Vendor Management

Dedicated Hosted Cloud Phone Server

Dedicated Bandwidth

Dedicated D.I.D Phone Number Per User

Cell phone calls with mobile application

Select-Dial (Highlight & Click)

On The Fly Call Recording

Voicemail To Email

Marketing Campaign Recordings

Cell Phone Failover If Site Internet Is Down

99 Hunt Groups

99 Auto Attendants​